PRACTICE PHILOSOPHY

​ TIMELINESS

• Time is valuable. We prioritize running on time. If patients are late, they may have to re-book and/or a charge will apply. Patients are advised to allow a 30 minute buffer due to the unpredictable nature of medicine.

• No-Shows are greatly reduced thanks to automated phone, email or text message reminders is sent to patients 3 business days prior to their appointment, and offer both a cancellation and confirmation option. In our experience, people who do not show up for their appointments tend to be those who do not confirm their appointment with our automated service. Patients are waiting months to see our physicians: if you do not confirm your appointment at least 48 hours prior to your visit, it will be cancelled to enable another person to have an appointment.

• 48 business hours notice of appointment changes or cancellations is required to avoid Late Cancellation or Missed Appointment fees ($100.00 for new consultations, $50 for follow-up appointments).

 

TECHNOLOGY & PATIENT PORTAL

• Access and comfort with using an email address and web browser is required.

• For certain communication, patients may receive secure email notification directly from the physician via Medeo (ie. follow-up on non-urgent abnormal results). Patients must commit to checking their email to receive and review these messages.

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APPOINTMENT LENGTH

• Appointment time is used to address patient’s concerns as well as visit documentation, paperwork and perform a physical examination if required. If this is not enough time, you will be asked to book a follow-up appointment. If a patient is more than 10 minutes late, their appointment will be cancelled and a $50 - 100 fee will apply. Please let us know by email or phone if you are running late.
   

APPOINTMENTS ARE REQUIRED

• In order for the clinic to run on-time and for the physician to remain accessible, no walk-ins or "add-on" visitors are permitted.

• We do not offer any emergency or walk-in clinic appointments.
   

TERMINATION OF DOCTOR-PATIENT RELATIONSHIP

• Be kind and respectful. This is a safe space for all. We don’t tolerate abusive, aggressive or disrespectful behaviour toward staff or other patients, and we reserve the right to restrict access to the clinic. Failure to comply with the "Patient Contract" terms will result in termination. No further appointments will be accepted and patients will be responsible to find care elsewhere. Records will be transferred with a fee.

TERMINATION OF DOCTOR-PATIENT RELATIONSHIP

• Be kind and respectful. This is a safe space for all. We don’t tolerate abusive, aggressive or disrespectful behaviour toward staff or other patients, and we reserve the right to restrict access to the clinic. Failure to comply with the "Patient Contract" terms will result in termination. No further appointments will be accepted and patients will be responsible to find care elsewhere. Records will be transferred with a fee.
   

PRESCRIPTION REFILLS

• Our doctors do not refill medications outside of an office visit. Speak to your pharmacist about providing an extension and then book an appointment for a renewal.
   

BEFORE YOUR APPOINTMENT

• To ensure the best possible experience at our clinic, it’s a good idea to be prepared for your appointment. Here’s how you can make the most of your time with us:

  • Bring your provincial health card. Private-pay patients must bring a debit, credit or tap option - we do not accept cash for uninsured services.

  • If you have mobility challenges, please bring someone who can help with positioning you on the examination table

  • Read emails and complete pre-appointment forms.

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